Terms of Service

Shipping & Returns

Shipping

For in stock items, I ship within 48 hours of payment via UPS insured ground. I ship internationally, but please email me prior to purchase.

Returns

Your satisfaction is important to me. If you are unhappy with your purchase, you may return it for exchange or refund within 30 days. Unless damaged in shipping (highly unlikely), returned or exchanged work must be in unused and undamaged condition. If your pottery arrives damaged, please keep all packing material as you received it, and email or call me as soon as possible. For all other returns or exchanges, the customer is responsible for return shipping charges, including insuring and securely wrapping the work, using double boxes for protection. Shipping charges are non-refundable. Please ship returns and exchanges to the studio: 56 Yarmouth Rd, Wellesley, MA 02481.

Registration & Conduct

Registration, Passwords and Payments

If you maintain an account with us, you are responsible for maintaining the confidentiality of your login information and password. You are responsible for all uses of your login information, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your login information or password. Elizabeth Cohen Pottery cannot and does not assume any responsibility or liability for any information submitted by someone who has fraudulently or without permission accessed your account or for any third party’s fraudulent use or misuse of information submitted by you. You represent that the information that you provide is accurate and complete, and you agree to update your account information, as necessary, including providing us with your current email address, so that you may receive notifications and other account-related communications. We use third party services to process payments made for Materials purchased on the Site. We take measures to safeguard your personal and payment information. You acknowledge that no system is completely secure and you will not hold us responsible for breach of security resulting in any damage or loss whatsoever to you or your information.

Damage to Site

You agree not to access or use the Site in any manner that could damage, disable, overburden, or impair it, its computer systems or networks. You agree not to attempt to gain unauthorized access to any parts of the Site or accounts, computer systems, or networks.